The chart below provides a high level overview of the new features, product enhancements and licensing for the 2014 spring release of Microsoft Dynamics CRM Online. This new package includes Microsoft Dynamics CRM Online Professional, Dynamics Marketing, Social Listening and the customer service features available in Parature. Learn more Microsoft Dynamics CRM Online EnterpriseĪlong with the many rollouts of new products and functionality, Microsoft is introducing a new SKU called Microsoft Dynamics CRM Online Enterprise. With the acquisition of Parature, Microsoft brings enhanced customer service capabilities to Dynamics CRM, including features such as a self-service knowledgebase, live chat, case management, social care and a unified service desk. Some of the major highlights announced were: Microsoft Dynamics MarketingĪ brand new, end-to-end marketing automation solution including campaign management, email marketing, lead nurturing, marketing list management, assets and media management, marketing budgeting, marketing analytics, ROI and reporting, and much more.Ī new CRM feature providing powerful insights into social media channels like Facebook, Twitter and LinkedIn, and allowing marketers and sales reps alike to track products, brands, competitors and marketing campaigns across the social web. What’s New with Microsoft Dynamics CRM Online?ĭuring Microsoft Dynamics Convergence in Atlanta in March 2014, Microsoft unveiled a great deal of exciting new products, soon to come features and new licensing options for Microsoft Dynamics CRM Online.

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